Roles the server enforces
Eleven roles decide who can see and change what. The API checks them on every request, not just the menus.
Resources
The guest book of good answers.
How setup works, how LodgeOps keeps your guests’ information safe, and the questions lodges ask us most.
What to have ready.
Setting up LodgeOps happens inside its own Settings. These are the groups you’ll fill in, roughly in this order.
- 01
Property
Business info and branding, locations and cabins, rooms, amenities and your base currency.
- 02
Selling
Rates, deposit and cancellation policies, booking sources, tax rules and the invoice layout.
- 03
Doing
Services and products, crew and assets, POS stores, kitchen stations and operational checklists.
- 04
Talking
A sender for guest email, templates in English and Spanish, reminders, review links and calendar feeds.
- 05
People
Staff accounts with roles, vendors for supply orders, and your saved audit reasons.
Security & privacy
Locked up like the good whisky.
Two-factor sign-in
Email verification and two-factor authentication for staff accounts.
A full activity log
Every change to a booking, payment or setting is recorded with who made it and when.
Privacy requests, step by step
Guest data requests are reviewed, approved and only then executed, with the reason saved.
Private files handled carefully
Payment receipts are scanned for malware before anyone can download them. Legal holds and retention policies are built in.
Corrections with a paper trail
Changing a past-dated booking needs a reason; after seven days only an administrator or manager can do it. Removed bookings keep their financial history.
Asked at the front desk.
Something missing? Ask us during your demo; we answer plainly.
Which languages does LodgeOps speak?
The staff app is fully available in English and Spanish, and each person can choose their own. Guest email templates are written in both languages too.
Which currencies can we use?
Each workspace has a base currency for new records. Reports show amounts per currency, and the dashboard converts revenue using dated exchange-rate snapshots. LodgeOps does not settle payments across currencies.
Can guests pay online?
Not yet. Staff record cash, bank transfers and card-terminal payments against the booking. Mercado Pago payment links (Argentina, ARS) are built but have not been tested with live checkout, so we don’t offer them yet.
Does it connect to Booking.com, Airbnb or other channels?
No. LodgeOps is not a channel manager. It does publish iCal availability feeds you can add to other calendars.
Does it work without internet?
No. LodgeOps runs in the browser and needs a connection; it shows a clear notice if you go offline so nobody works on stale information.
Can we run more than one lodge?
Yes. A person can belong to more than one workspace and switch between them.
Is the invoice a fiscal document?
The invoice is a numbered, printable snapshot of the booking’s charges and payments. It is not certified by any tax authority.
What doesn’t LodgeOps do yet?
- Channel manager or OTA connections (Booking.com, Airbnb and similar)
- Online checkout for guests (payment links are built but not yet live-tested)
- Fiscal or accounting-system integrations
- Packages, seasonal pricing and minimum stays
- Restaurant table management for walk-in diners
- Working fully offline
Come in from the cold
We’ll leave the light on.
Tell us about your lodge and we’ll walk you through LodgeOps with your own rooms, rates and activities.